Guest Comments


These are unsolicited comments that have been e-mailed to us from some of our previous guests (edited only for spelling and/or to protect our guests’ privacy) and published with their permission. You can also check out several other reviews from our happy previous guests on TripAdvisor, where we are "Recommended on TripAdvisor" with all 6 reviewers giving us 5-star ratings. 





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{Editor's note: The review below is from a wonderful lady who had originally booked a group tour with us all the way back in 2017, but upon arrival in China there was a family medical emergency and she was unable to proceed on the tour with the group. After many false starts due to the COVID-19 pandemic that closed borders and cancelled cruises, Pat was finally able to put together another tour group of 8 great people. 7 years later she and her husband were finally able to visit China with us.}

March 13, 2024

Hi Jeff

Just want to say the tour was great!! Everything went smoothly and all 3 guides were incredibly knowledgeable and personable. Lei Lei and Wendy went out of their way to ensure we had an experience we would never forget even making sure we got on the trains safely. I would recommend your company anytime the entire trip was awesome. Thank you - Pat (Canada)


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July 12, 2019

Hello. We were very happy with our tour guide, Jasmine and our driver, Mr. Gu. They were both very nice and we loved our tours. Thank you for setting up our travel to Xi’an and we were very happy with our tour guide and driver there also.

Many thanks,

Diana L. (USA)

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November 3, 2018

Hi Jeff,

Just wanted to let you know that our group had a great day with Happy in Dalian.

She was a great guide, very friendly and engaging.

She shared a lot of information with us and asked us questions about our country.

Happy kept us moving at a lively pace but was flexible enough to give us some more time when we needed to do some shopping. 

We loved Dalian and thought it was a beautiful city. Happy's enthusiasm made it even more so!

Thank you Jeff for making the booking and planning process so easy!

Best,

Esther (USA)

{Esther was the leader of a group of 14 people from the USA and Canada that toured Dalian with us on a cruise ship stopover at Dalian Port.}

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June 6, 2017
Hi Jeff,
Just wanted to send a thank you for our great trip on Sunday. We really enjoyed the unrestored Simatai section of the Wall! Very different from my experience at Mutyianyu. We loved the rickshaw ride through the hutong as well and the guide that met us there was fantastic and explained all about the history of the hutongs and the style of the house.
We truly had a wonderful day!
Thanks so much for everything.

Tracy and Ray (Canada/Beijing)

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April 24, 2017
Jeff,
I just wanted to say thank you for the service today. I had a great day with Leo and the day trip was exactly what I wanted. He did an excellent job of balancing good info on the sites we visited but leaving me alone enough to explore on my own too.
I didn't want to come this far to China and not squeeze in a bit of Xian. Thanks again. You and your team provide a very nice service. Keep up the good work.
Regards,

Bryan (USA)

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March 20, 2017
Jeff
Wanted to drop a quick note to say how amazing my guide was.
Prompt
Professional
Talkative and very knowledgeable
Best guide I have ever had.

Chris Osmon (USA)

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October 21, 2016

Jeff -

I just wanted to express how pleased we were with our trip to Beijing. Everything exceeded our expectations and we will gladly recommend you to others. We especially enjoyed Alan on our first day, he was especially helpful.

Thank you-

Valerie (USA)

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March 27. 2016

Hi Jeff,

Thank you so much for all of your help. I am going to recommend you and your company to my friends when they travel to China. We did not see enough!

Thanks to both you and Andy for all of your help.

My sincerest thanks.

Regards,

Fran Funtleyder (USA)

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March 20, 2016

Hi Jeff

Many thanks for providing us with a great one day tour of Shanghai. Very enjoyable and excellent guide Tom and driver Gin. They were most helpful, friendly and gave us a wonderful day.

Best wishes

Garry and Jenny (Australia)

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February 15, 2016

Dear Jeff, I would like to thank you for your services.

We enjoyed our time in Beijing, (now I’m back to work).

We really appreciated the tour, Andy is a great guide, very professional!

If I’ll come back I will contact you, for sure.

Regards

Andrea (Italy)

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September 20, 2015

Dear Jeff
I would like to say how much my sister and I enjoyed our holiday in China. All the places of interest that we visited were magnificent. The Great Wall, the Yangtze River Cruise, all the various monuments and other places of interest were magnificent. Our tour guides and drivers were excellent and come highly recommended. Our last tour guide Susan Yu was exceptional. Our one disappointment was the Days Airport Hotel - the standard was not 4 star. However we have very pleasant memories of our stay in China and already some of my friends are asking for the details of your tour company which I am delighted to pass on to as many people who would like to have it. Best wishes to you and your company. Keep up the good work. Gillian (U.K.)

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April 26, 2015

Jeff:

Just a quick note as we are about to leave for the cruise. Everything was excellent - the guides, the sights, the weather. Thanks for everything. We will put an excellent review on trip advisor, frommers, etc. when we get home.

Mike, Pat, Denise, Maryann (U.S.A.)

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April 16, 2015

Hi Jeff and Andy,

I just published the review of our wonderful trip and great tours with Andy. It is at www.thepreismans.com.

Mike (U.S.A)

(Editor’s note: Mr. Preisman has an absolutely fantastic cruise & travel blog filled with very detailed descriptions and beautiful pictures of all of his many journeys around the world.

His review of our services can be found on the following web page: http://www.thepreismans.com/china_japan_page1.htm

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April 5, 2015

Jeff and Andy,

Thank you for the great tours you arranged with Mike Preisman. Everything went very smoothly and we saw so many wonderful sights.

A very large thank you to Andy for arranging for a rental wheelchair for Doug, pushing that chair so many times and for buying the great chair for us before we left Beijing. Thanks Andy. You went above and beyond. We so appreciated it!

Regards, Cherie (U.S.A.)

June 23, 2014

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Hi!

Thank you for arranging a wonderful trip. I really enjoyed my stay & am delighted with the professional & quality service provided from start to finish.

Your guides & drivers are excellent (: I will recommend you to anyone travelling to China.

The local knowledge of the area was also excellent including directions and recommendations re things to do after the tour along with shopping and dining information. The restaurant recommendations were excellent.

Andy let me know what that amazing flower & bean starter dish is called?

Many Thanks & Best Regards

Suzanne (U.S.A)

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March 18, 2014

Hello Jeff,

I'm more than happy to give you feedback from me and my wife.

The sites were very well-chosen, I don't think we missed anything on the top of anyone's list.

Allen did an excellent job as a tour guide, he appeared to know a lot about the sites that we visited and somehow he always got us into the shortest lines or no lines at all. This was particularly true at Tiananmen Square where we seemed to breeze through security. (Allen should work on his pronunciation a bit, in particular the pronunciation of consonants; some members of our group had difficulty understanding him.)

We greatly appreciated the adjustment to the schedule on Monday, the first day when the Forbidden City was "closed" due to visiting dignitaries and we quickly went to the Summer Palace, which was on the Wednesday agenda. Don't know who made the quick adjustment or call but it worked out well.

I didn't get the sense of things getting a bit hectic at times.

In the context of candid feedback, a couple of observations:

1. We had a couple of "slow movers" in the group plus what I would call "photo op wanderers" (me included). There were times when by the time everyone caught up with the group, Allen was halfway into his description. For those of us who wander, that's our fault if we miss information. For the "slow movers", it might be good for the tour guide to wait the minute or two until they catch up to the group.

2. While we don't know China policies, the driver the first day used his cell phone, answering calls while driving the bus. We are sensitized in the US about the dangers of driving and talking on a cell phone (unless hands-free) and texting, and his actions upset a few people.

You've probably heard this from others in the group, but there was confusion about the dinner in the hutong of Mr. Wong. We were expecting dinner at a local restaurant for a traditional jiaozi/dumpling dinner, not a dumpling dinner at a local family's home. Nonetheless, Mr. Wong's cooking was excellent, he was a very gracious host, and it was a very interesting experience. {Editor’s note - this was a mistake on the part of our company - we had promised dinner in a local restaurant - so we refunded money to each couple for the mistake}

On the last day, Andy took us to the zoo and the airport - he also did an excellent job but how do you tell that to the boss? ;-)

All of the pre-visit correspondence with you was excellent, timely, and well-understood (except for the dinner issue). Responses were prompt, It was easy to make payments when needed and confirmation was prompt. Well done, thanks!

We did enjoy our time with you and I would recommend Beijing Discovery Tours without hesitation.

Hope that helps, let me know if you have questions.

 Best, Frank (U.S.A.)

{Editor’s note - We had asked Frank to give us his candid feedback and he was gracious enough to give us his very thoughtful and detailed comments. We have used his comments to improve our training and services, and we greatly appreciate his candor with us. We are always trying to get better and feedback like this helps us tremendously!

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March 11, 2014

Hello Jeff,

We enjoyed our tours very much. Our guides Sally and Angela (Wei) were both excellent. The drivers were also good, we did have a couple of instances where they did not pick us up at the time instructed, but we understand that can happen. Thank you for your prompt service we enjoyed it very much.

Angela Fischer (U.S.A.)

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March 8, 2014

Jeff,

I have engaged many tour companies in my group travels but your company is the best. Many companies deliver a good product. But, superior companies show themselves when things do not work out as planned. I was so impressed by your flexibility in adding additional participants and accommodating with suggestions to make a better itinerary and then when disaster struck, you adapted and met our needs. Our group was traveling on the Azamara Journey (Feb 17, 2014 cruise Hong Kong to Shanghai) and the ship suffered propeller damage and the itinerary had to be altered. You were amazing in adapting to help us so that we could still have our shore excursion and airport drop off in Shanghai. The guide, Jocelyn, was terrific and was responsive to our requests and input. I would say it was the best day of our cruise trip, in terms of excursions. I cannot recommend you and your company more highly. You are professional and ethical and that means a lot in this industry. I look forward to future China trips and will always seek your company first because you are the best.

Kind regards, Patrick Mulcahy (U.S.A.)

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March 6, 2014

Our 3 night and 4 day Beijing Tour with Beijing Discovery Tours was the absolute highlight of our 3 week Asian tour. Owner Jeff and his business partner Andy were fantastic to work with. Jeff helped us create the most amazing itinerary and he always responded to my emails immediately and no question was too mundane. He looked after all the small details such as arranging all our transfers, trains, flights and hotels so that everything ran as smooth as silk. The one snag one of our couples had with the train was solved promptly by Andy. We were fortunate enough to have Andy as our tour guide and he was very knowledgeable about all the sites that we visited as well as the history of the country. Since all our lunches were included Andy did all the ordering of the various dishes which allowed us to taste a variety of different cuisine and since he always joined us for the meals he was able to explain as each dish arrived at the table. He did the same with our dumpling dinner. Jeff and Andy arranged for us to visit the Great Wall of China at Mutianyu which was amazing. Andy did not just wait for us at the bottom of the stairs, he actually climbed up with us and explained what we were seeing. There were no forced shopping stops, in fact we had to request a stop at a jade factory and Andy made sure that we were buying authentic jade and helped negotiate the prices. We would recommend Beijing Discovery Tours as the number one tour company for the ultimate personal service. Thank you Jeff and Andy for the trip of a lifetime.

Susan Neely (Canada)

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February 15, 2014 
Hello Jeff,
Thanks for arranging the great tour. Robin was a great tour guide. Wiley and I enjoyed seeing China's treasures. We will use you again and will tell people in our office about your service. Thanks and again and take care.
Jim Tompkins (U.S.A.)

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January 28, 2014
Hi Jeff and Andy,
My aim this year was to have an awesome birthday, a memory that will last for a lifetime and was different than anything I did before, it would have not been possible without you guys and I want to thank you, I had a great time and everything was delivered as promised.
I will definitely recommend you.
Lissarette V. (U.S.A./China)

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October 2, 2014
Hello Jeff,
I wanted to thank you and your staff for a great day today. It was an excellent tour and personal experience for me.
I also want to tell you that the tour guide Wang Li Pei was beyond excellent. She was very professional, her English was perfect, she was very knowledgeable, and personal. Her character allowed me to relax and enjoy the entire tour. I was further impressed with her way around all the areas we went to and her knowledge of my overall experience. And the lunch was also excellent.
I would also like to tell you that my driver was also very professional, on time, and truly the best I could have asked for.
Overall, my experience was excellent, and I will recommend your tour company to many I meet in my travels. And I will definitely contact you for my future tour plans. One area I would like to visit in the future is Tibet and there are others. I will stay in touch and let you know when I am ready.
Again thank you for your excellent service.
Jose (New York, U.S.A)

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July 15, 2014
Hi Jeff,
Thank you very much for tour to Suzhou and Zhouzhuang, it was very nice.
Best regards
Algis (Lithuania)
{Editor’s note: When we contacted Algis to ask his permission to publish his comments, he responded:}
Of course Jeff, you can. Even you can add that our family was happy to use your services during last tours to several other places in China. And Andy has helped me to save a Swiss knife during boarding to airflight, that help I’ll never forget.
Best regards
Algis

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July 2, 2014
Hi,
My friends and I just really wanted to thank you guys for everything!
We really enjoyed our tour and our guide was so knowledgeable, kind and caring.
Thanks again for the wonderful experience!
Cheers!
Morgan, Caitlin and Cody. (Canada)

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June 15, 2014
Jeff
Just wanted to say thank you for the great tour of the Terracotta warriors. Linda was great and very accommodating. She really took the time to ensure we saw everything we wanted to see and was very knowledgeable.
Thanks again for accommodating all our changes in schedule.
Regards,
Carlos da Gama (Canada)

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May 22, 2014
Jeff,
I’m a little late in replying but wanted you to know that the set up with your company with tours and airport pickup was the best money we spent in China. We could not requested a better tour guide than Andy - he was great and we had a lot of fun. Having a driver (Jackie) come and pick us up everywhere was the best.
Thanks for a wonderful experience.
Best regards
Gloria Shelley (U.S.A.)

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April 22, 2014
Hi Jeff,
Just completed our tour with Cassie. Wanted to let you know that she is an exceptional tour guide, very knowledgable, great sense of humor and very relaxed. We really appreciated all the ideas Cassie offered to help us really experience the real China. A highlight for us was the dinner at a local house, where we met a man who is a Kung Fu teacher. Our children haven't stopped talking about it. In truth everything was a highlight! I have learned so much about China from Cassie. Would you believe she even taught us some Chinese language. The hotel you selected was perfect, really beautiful and spacious. Our driver was very good at finding ways around traffic too. This has been such a wonderful experience. All of us love China and want to return. When we do, we will use your company again and also if possible, request Cassie....she made everything so easy and fun! Both Cassie and the driver worked very hard and late. Please let them know we really appreciate it. I also took some photos of Cassie with our children and was hoping you could pass them on. I can't attach them on the boat's computer but am hoping to send them to you when we return. Hope this is okay.
Many, Many Thanks for your terrific organization. Hope to return to China soon!
Jo (U.S.A.)

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November 26, 2012
We have just used Beijing Discovery Tours during a three week tour of China and they have been excellent. I would thoroughly recommend them. They organised all of our internal flights and trains, private transfers, hotels, tour guides and drivers. I found Jeff, the owner to be incredibly helpful. He answered all our questions and always responded quickly. With his help we were able to tailor an itinerary that suited our wishes and our budget. Nothing was too much trouble, even when we needed to rearrange some of our planned itinerary at short notice. The local guides provided were always courteous, professional and helpful. As a result we had an amazing trip.
Linda & Craig, Warrington, UK

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November 18, 2012
Fantastic trip, Sue and I enjoyed it very much. Sally You was great and very knowledgeable. Please pass on our thanks to all.
Chris Lattimore (France/U.K.)
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November 12, 2012
Wanted to let you know that the Tour was great. Robin did a great job of guiding us. I know I will be bringing others to Beijing in future and will keep your information.
Thank you
(Virginia H., U.S.A.)
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September 1, 2012
Jeff,
Thank you for the work you did to arrange our trip to China. It was a memorable trip and we enjoyed it very much. We were especially thankful for the guides and drivers which made the trip so much easier. All of the guides were very good and knew their cities. Special kudos to Wei Wei in Xi'an who had to wait at the airport until 2:30 a.m. due to a 5 hour flight delay. She also was very helpful when the driver got into an accident and got us out of the middle of a very busy road and found us a way back to the hotel. My husband was sick that day as well and she was especially helpful finding medicine. Thank you so much for the trip of a lifetime.
Cathy Brait (U.S.A.)
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August 31, 2012
We travelled to Beijing on the 25th August for 8 days from London, we had done some research and part of the planning was to see a few marquee sites including the terracotta army. Now with limited knowledge of China we assumed terracotta army was just down the road and we can pick a tour on the way as we did with everything else.
Once we actually did some research we found to our dismay it’s a 12hr train ride or an internal flight of 2hrs to Xi’an and with no knowledge of China even if we got to Xi’an by plane/train we would not know how or where to go.
We asked locally but with no joy. I tell you this background so you can put this into context as to the level of service you will get and what we experienced. Thanks to the wonders of the web, modern technology and the iphone we surfed around the web and for no particular reason clicked on Beijing discovery tours. We contacted the company via e-mail on Tuesday 28th August whilst on the move. We both assumed with time zone differences etc and the fact that we were due to leave on sat this was a lost cause but we thought will at least give it a shot and say we tried.
Immediately Jeff who works for Beijing Discovery Tours contacted us by e-mail gave us a few options and a price. After a bit of date juggling we decided by weds that we will have to do this on the Friday. Jeff informed us exactly what information he needed monies to be paid, where and when. Also what hotel we were based at.
As I was out and about I could only give him part information but through their extensive local knowledge he knew exactly where we were staying. We paid 50% upfront to for Jeff to book flights and make arrangements. If you have paypal account it should work but not all cards work outside their country zone on the web so you may have to scramble round to find other methods to pay.
One of our cards worked the other did not so we paid the 50% online the rest in cash on arrival.
The general overview is as follows
The itinerary was e-mailed to us for 5.30am start and a finish for around 11.30pm. What was surprising and what you will experience is level of service a VIP will expect. Taxi picks you up at 5.30 and drops you off at Beijing airport, the guide meets you at Xi’an takes you to the sites drops you back in time for your flight. At the other end late at night you are picked up and dropped off at your hotel. You really have nothing else to worry about and this was a great peace of mind for us especially we were really on unfamiliar territory. This takes of the worry out of making your way back so late at night or even at any time just knowing all is taken care off.
To be even more specific
The guide was great friendly and very knowledgeable and hospitable. Gave us a great sense of perspective about the sites, the history, truly a world class guide we could not fault her. She communicated well and in fact she was educated to degree level in English just to inform you of the calibre of the guide we experienced, oh yes we did find a fault - she did not help us add to our very limited mandarin but that may be the teacher in me saying ha!! “room for improvement”! ;)
Would I use Beijing Discovery Tours again yes!!!, would I recommend Beijing Discovery Tours to anyone I know yes!!
The reasons are as follows
Demonstrated they are responsive and adaptable to customer needs
Demonstrated Good clarity of communication
Demonstrated Integrity you get exactly what they promise
Excellent calibre of guide who is knowledgeable and a great host
Peace of mind I know exactly what I am paying for.
Demonstrated excellent local knowledge
Again just to surprise you a bit more all this achieved over e-mails on my iphone, which started with a query on the Tuesday and the trip actually taken place on the Friday, and all done through electronic media.
Foday Kajue (U.K.)
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August 21, 2012
Jeff,
We had a GREAT trip! Andy and Wei Wei were awesome tour guides. Thanks for all your help. We will be happy to recommend your company to friends.
Thanks,
Blake Andersen (U.S.A.)
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August 15, 2012
Hi Jeff,
We are back home to Houston, Texas. We want to thank you so much for the very knowledgeable tour guides that you provided us including the drivers, hotel accommodation, and lunches. We appreciate your efforts in being able to customize our single day visit to Xi'an and Shanghai. We could never have done it on our own. We were very impressed with the sites that you planned for us in such a short trip and the perfect scheduling as well. We enjoyed having experienced the speed train from Shanghai to Beijing.
Thanks again for everything.
Best regards, Gerrie Teddy and friends (U.S.A.)
 
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July 21, 2012
Jeff
Thank you for arranging our faultless wonderful tour of China. We were a little "worried" about touring China but all reservations were soon put to rest by Andy when we arrived in Beijing. Andy's professional yet friendly approach allowed us to really enjoy the treasures of Beijing. The rest of the your suggestions and arrangements (flights/trains/hotels and tours) were faultless and thoroughly enjoyable. I think in the time frame we had we saw a very diverse amount of China. All the guides were always on time and there to pick us up (even when flights were delayed) as well as being very interested in the tours they gave us. Please pass along our thanks and hopefully we will find the time (and budget) to visit "inner" China with your guidance.
Thanks.
Terry and Kelvin Milne. (South Africa)
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July 18, 2012
Hi Jeff,
The 2-day tour we booked with you in June was wonderful and we had a fabulous time visiting all the main sites in Beijing as well as the Great Wall of China. Our guide Andy was very friendly and knowledgeable, which really made the experience unforgettable as we also learnt so much about China. Finally, the level of service, food, accommodation and transport were of a high level and the overall itinerary was perfect. We really enjoyed our time in China and cannot wait to come back again! We will definitely recommend your services to our friends and family as we were completely satisfied with our experience. Thanks again!
Nathalie (U.K.)
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June 23, 2012
Dear Jeff,
We came back yesterday, everything went very well. We will recommend your tour to all our friends and relatives. I will send you some suggestions. I will write a review on your website. Convey our thanks to all team members.
With best wishes and warm regards,
Dr. Jolly (India/Malaysia)
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June 13, 2012
Hello Jeff !
Now that we are back in Austria (the guides all thought we are AUSTRALIANs) and looking the photos we made - I thought I write you and giving a warm THANK you - to you and team
For the very good service we enjoyed.
We had 4 different guides in style more or less outspoken and communicative. Good drivers, although the style to drive in China as such is for Europeans always good for some shocks.
Though after some time, everyone get used to it and everyone felt safe and well.
I will write a guest comment at your web site soon.
Will recommend your companies service !
Many thanks
Anton Schlachter (Austria)
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May 21, 2012
Hi Jeff,
Sorry that I have written sooner to thank you (and your tour guides) for a great trip to China. Our family thought Angela was wonderful and my daughters were happy to have a woman tour guide. We truly enjoyed all the sights in Beijing - our favorites were the Great Wall and the Forbidden City. We enjoyed the hot-pot and duck dinners too. Angela was so pleasant and knowledgeable! I hope we tipped her enough!!
We were disappointed that the pool in the Bird's Nest was drained and a stage was being set up for a concert - but that is beyond your control of course! In retrospect, we wish we had spent more time at the Wall instead of touring the insides of the Olympic arenas.
Xi'an was nice too - a busy day, but we knew that going in ... we thought the restaurants were only fair that day.
We did have an issue with our hotel at check-in. We had switched to the Holiday Inn in order to have adjoining rooms (extremely important with 2 young girls - age 8 and 11). When we arrived, they told us we could not have rooms that connected. Angela was extremely efficient in dealing with the managers - they offered us a huge suite, 2 bedroom 2 bathroom, kitchen, living space. The size of the room was fantastic, but it clearly hadn't been used in a while and lacked a clean, fresh feeling. We decided to stick it out - it was adequate and not worth moving, but we did wonder if the other "regular" hotel rooms were newer and fresher.
Overall, we were impressed with the promptness & courteousness of the drivers & guides. Everything went very smoothly and we had no issues with our tours or tour guides. We were extremely happy that we chose to have our own tour guides as opposed to a group tour. We would be more than happy to recommend your company to anyone we know going to China.
Take care and we hope to visit your beautiful country again some day!
The Galvin Family (U.S.A.)
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Beijing Discovery Tours Guest Comments

May 16, 2012

Hi Jeff, just wanted to send a quick note to let you know how much we enjoyed our trip to Beijing. Angela and the driver, I'm so sorry that his name is escaping me right now, were amazing. My mom and I had just come off a bus tour in Japan and having a back to back comparison of a big bus tour and a small private tour, I don't think I could do anything but a private tour from now on. A huge thanks to Angela for her suggestions of the couple of extra places we went, they ended up being some of the tour highlights. Thanks again and you can be sure that I will pass along your information to any of my friends that are looking to tour the great country of China.  

Tammy Byrka (Canada)

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Beijing Discovery Tours Guest Comments

May 3, 2012

Just wanted to let you know what a great time we had in Beijing and Dalian. The Great Wall was fantastic and Andy was a great guide!!

Dalian was a pleasant surprise as we had no idea what a large modern city it is. Our tour was fabulous and our guide, Celine was great.

 Joyce (U.S.A.)

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May 1, 2012

Jeff,
I just returned home from my outing today with Karen. She is fabulous. She was so hospitable and understanding of my wants and needs. She went out of her way to make this trip the best it could be and she did not disappoint.
Please send her my regards and compliments as she made my stay in Beijing, while short, entirely memorable.
Thanks again for this service, I will recommend you to anyone I know visiting this part of the world.
Kevin (U.S.A.)
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April 28, 2012
Hi Jeff,
We are one couple in {name omitted for privacy}’s group, and would like to comment on the guide provided us in Beijing.
Angela did a most excellent job of taking care of a rather disparate group of 10. We found her professional, knowledgeable, humourous, and kind. Any challenge she faced she dealt with in the best way possible, and kept us all happy.
We would highly recommend both your company and Angela in particular. Thanks to you both, we had a wonderful time and learned a great deal about China.
Many thanks,
Al and Lynn Cary (Canada)
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March 27, 2012
Dear Jeff,
We had to let you know that our trip was absolutely perfect and worry-free! We enjoyed our tour guides, Linda and Andy, so much! They were so knowledgeable and easily answered all of our questions.
We must not forget how wonderful our drivers were, as well. We were amazed on how they easily moved through the traffic that seemed to be everywhere!
The tour, as you planned, covered everything we wanted to see in our short visit. In addition, we must add that we feel we received exceptional value for our money.
The hotels were excellent and we enjoyed our stays in each.
Because of some concerns written in other notes, we must add that in every public restroom we went into, there was a €”handicapped” stall with a regular toilet in it. We would hope that the bathroom concerns would not prevent others from taking such an amazing trip.
We cannot thank you enough for our incredible whirlwind tour!!
Barbara and Carol Swanson (Missouri, U.S.A.)
{Editor’s note: When we asked Barbara and Carol if we could use their comments on this web page, they responded with the following e-mail - such wonderful people!}
Hi Jeff!
We have recuperated from jet lag, we are enjoying our tea we bought in Xi'an while wearing our pearls from the Pearl Market and we are sharing all the experiences we had with everyone who will listen to us!
Please share our comments....we want everyone to have the same wonderful experience we had with your tour company!
Thank you again so very, very much!
Barbara Swanson
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March 22, 2012
Jeff, just wanted to send you a quick email to tell you that Jocelyn and Angela were fantastic. We had an incredible time with both of them. We enjoyed every minute of our trip, and everything went very well. And thank you so much for the gorgeous snow decorating Beijing - it was an added bonus (did you plan that for us?) Please let me know how I can leave feedback for you on any websites that link to your company. I would like others to know what fine service you provide.
Lynn Grant (California, U.S.A)
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Beijing Discovery Tours Guest Comments

March 10, 2012

Dear Jeff, as promised am attaching a few snaps for Andy, we had such a great time in China with thanks to your help with our tours. Have passed your details to a couple of friends who having seen our pictures are interested in visiting China. Have also posted a review on Tripadvisor of the Westin Chaoyang where I mentioned your company.

Will be in touch if and when we do another trip to China.

Best regards

Frances & Michel Demoulin (U.K.)

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March 6, 2012
Hello Jeff
We returned home this morning. In spite of the Shanghai fiasco {editor’s note - rough weather at sea made it impossible for their cruise ship to dock in Shanghai} our tour of the Far East was terrific. Beijing was good (and cold!)  the tour arrangements you made were excellent. Andy was an informed, amiable character! We enjoyed his company tremendously. Many thanks.
Once again Jeff, Reggie and I say many thanks. We will pass on your name and recommend your organization to our travel professionals and friends.
Manel (Canada)
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November 24, 2011
A note to let you know that my trip to the Terra Cotta warriors in Xi'an City on Tuesday, November 22nd worked out very well....Jeff....Andy....Lily was a great guide and did a good job of bringing me up to speed with the history, well paced commentary and was very flexible with the schedule given the challenges of the delayed flight....
Thanks for all your help and support arranging the trip as well as to adapting to flight changes on the day.....I was very well catered for during the whole day, and the folks who met me and guided me along were extremely helpful..thanks much for great job; I will certainly feel very comfortable recommending your services to others!
Sincerely, Vicki Barbur (U.S.A.)
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November 24, 2011
Hey Jeff!!!
I never said thank you for a really great 5 day tour of China. All of my guides and drivers were great and I enjoyed myself so much. I appreciate all your work in making it a good tour for me. I am sorry it has taken me so long to get back to you. I especially loved the Hanging Monastery and the Grottos. I got some fabulous photos.
Thanks again.
Judy (U.S.A)
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November 14, 2011
Jeff,
We had a great trip. Our tour guide, Cassie, was fabulous - knowledgeable, friendly, with a great sense of humour - everything a local tour guide should be. Communication, from the early planning stages to the pickup and transfer to the airport for our flight home, was clear and prompt. If we come back to China, we'll be sure to look up your company again.
Thanks so very much for your help and service.
Best regards,
Ellen (Canada)
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November 5, 2011
Hi Jeff, wanted to thank you for all your organizational work. Everything went very smoothly, and the guides were excellent.
Best regards, David (U.K.)
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October 26, 2011
Well, Jeff, we are back from China, and the entire trip was wonderful. We had a great time. By the way, we came off the river the day of the landslide that suspended travel by river boats! Good timing for us.In the middle of our time on the river, our river boat collided with a coal barge, giving us some unscheduled excitement, but no serious problem.
{Part of this e-mail was deleted for our guest’s privacy} {The tour guide and driver} did an excellent job for us. We appreciated the personal attention, and will not hesitate to recommend your company to others heading to China.
Reid and Jean (Oklahoma, U.S.A.)
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September 21, 2011
Hi Jeff
Well we are back in Australia now after an amazing and memorable holiday in China.
Our 5 days of trekking in remote locations of the Great Wall was just amazing. And then the holiday after our trek which was organised with you was great. At each of our destinations all the drivers and guides were excellent. They were always on time as planned and very helpful. No major hiccups experienced.
We did change our plan around in Guilin after some advice from our guide. She felt we had too much "free time". After she made a call to Andy, we were able to bring our flight to Shanghai forward to the morning (from an evening flight) which worked better for all.
We also were upgraded to the 5 star Grand Mercure Hotel in Shanghai which was a great way to finish our holiday. A much more comfortable bed!
I would like to add a couple comments here which would have been useful to know about in advance. In each of the cities visited, our guides offered shows for us to attend in the evenings. The Tang Dynasty show in Xi'an, The light and sound show in Yangshuo and the Acrobats in Shanghai. It was a pretty "hard sell" by the guides in each of Guillin & Shanghai. We did go to a couple shows. We also got the "hard sell" to visit silk factories in Guillin & Tongli water Village.  I guess the guides need to promote these places for their cities, but we did get a bit tired of their hard selling us. {Beijing Discovery Tours note: We have addressed this subject with our tour guides and it should no longer be a problem.}
So thank you for your assistance, which I found to be very efficient, helpful and professional. I would certainly recommend your company to anyone we learn that may be travelling to China from Australia.
regards
Sonia & Ray Prokojes (Australia)
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August 30, 2011
Jeff,
This is Ron (Adrienne's husband) first off let me just say WOW what a friggin fantastic trip. Jenn (her English pseudonym) was great. Knowledgeable, friendly and just plain awesome. The driver although quiet was safe and had a clean and well stocked comfortable vehicle. It was a great day trip.
{Payment information omitted for customer privacy} We really cannot believe your level of customer service. We do not know of any other organization that would book this trip without having payment in hand first. Great experience from beginning to end.
THANK YOU !
Ron (U.S.A.)
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July 5, 2011
Hi Jeff, I just wanted to send you an email to let you know we had a wonderful time on Saturday. Our tour guide Regina was fantastic! Please pass on our thanks again.
Kind Regards
Melinda & David Maher (Australia)
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June 16, 2011
Jeff,  I just want to say a huge THANK YOU for such an amazing day.  I had a fantastic time. The warriors are incredible. My tour guide, Lucky, was excellent!
Thanks again for all your help.
Tania (Brunei)
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May 22, 2011
Dear Jeff, Andy & Coco:
Brad and I will never forget our ”trip of a lifetime.” We couldn’t have done this without your thorough preparation on our behalf. We cannot thank you all enough for the spectacular time we had in Beijing and Xi’an. Each day brought new and exciting experiences, and Andy & Coco’s superb knowledge was invaluable. They enriched our understanding of these beautiful cities, their history, and the Chinese people. We enjoyed their humor, patience and advice on everything from restaurants to enjoy and areas of the city to visit which were not previously on our itinerary. They helped with shopping and we felt safe and secure in their care. They were so enthusiastic about the sights they were sharing with us, and willing to answer any and all questions - no matter how strange they might be. Everything we saw - Tian’anmen Square, The Forbidden City, Temple of Heaven, a Hutong, The Great Wall, the Terra Cotta Warriors to name a few of the areas we visited - was spectacular. We loved the food, the museums, our visits to the Cloisonne’ Factory, the Acrobatics show and the Tang Dynasty Dinner Banquet with the beautiful musicians and dancers. We felt our week with Andy and Coco fulfilled all our expectations and more. Above all, we thank them for their patience while Brad stopped time and time again to take photographs everywhere we went! And - don’t let us forget the drivers whose skill is getting us where we needed to go was truly amazing!
We will certainly recommend Beijing Discovery Tours to our friends who might be hesitant to plan a Chinese trip on their own. We would certainly love to return some day to see more of your beautiful country.
With sincere thanks to you all,
Linda and Brad (U.S.A.)
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May 19, 2011
Hi Jeff & Andy
We are now in our second week of our Princess cruise back to Vancouver and enjoying it immensely.
We would like to thank both of you and your staff for a great time and tour in Beijing. From the very first contact with you and your response to all our e-mails answering all our questions it certainly was a pleasure dealing with you.
The two drivers Xia Fugui and his brother which we neglected to get his name were excellent drivers and very polite. We found Wang Xiao Jen, Jane a very professional, accommodating and excellent tour guide. Her English was excellent, knowledge of dates, history and everything in general was great.
Jane was very mindful of our safety, whether getting in and out of the van to make sure we did not hit our heads or always watching to make sure we watched for steps or uneven pavement. She also got my wife Diana to sit in the front to make it easier to get in and out, which was very much appreciated. One little negative item, it would have been easier to have had a step stool placed on the ground to enable a person to get in and out of the van more easily, especially in the case for seniors. Perhaps you may consider this in your future tours.
All in all we had a most enjoyable experience and we would not hesitate to recommend Beijing Discovery Tours.
Please give our sincere thanks to Xia Fugui and his brother for the safe driving and to Jane for an excellent tour.
Thank you.
Don & Diana Adams (Canada)
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April 23, 2011
Dear Jeff,
We are back from Beijing and Xi'an. The one day excursion from Beijing to Xi'an to see the terracotta army and the city wall was perfect.
We have been picked up at 5.45h in the morning in front of the hotel. After a 40 minutes drive we were at the airport.
There is just one little remark to make on the organisation of this tour: We were left at the airport not knowing what to do. Finally I put my passport into the check in machine and then I realized that we were checked in already. You should have mentioned that the check in for the plane already had been done! We had a good place in the plane at the exit row (we are both rather tall, about 1m and 90 cm)
After a short flight we arrived at Xi'an. The guide -Waldemar- was waiting for us at the exit.
Together with his driver we went to the centre in order to pickup a certificate (for the legal transport of tourists?) Then we visited a terracotta-army factory with all kind of souvenirs. At 13.00h we had a nice lunch near pit 1 of the army. After lunch we visited all the interesting pits and souvenir shop with our guide, Waldemar. The visit to the city wall was also very interesting.
Finally we were dropped at the Xi'an airport at 18.45h. The plane back to Beijing took off slightly later than the scheduled time. Arriving at Beijing Airport at 23. 25h, the same taxi driver as in the morning was waiting for us and presented both of us a bottle of water.
Which was really a good service!
Around midnight we were left at our hotel and could tell the story of our particular day to our colleagues, which have stayed in Beijing for the Forbidden City and the Silk Market.
Thank you for your organisation!!
Aad Hendriks (The Netherlands)
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April 22, 2011
Jeff,
Thanks for a great trip. We had a wonderful time and my wife was very surprised. The people were very accommodating and helpful. We will definitely do this again and would like to include my two daughters in the next trip sometime in the future.
{Paragraph about a future tour omitted for privacy}
Thanks again and give my regards to Andy.
Todd P. (Shanghai)
{Note: We arranged a surprise birthday party for his wife on the Great Wall}
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April 11, 2011
Thank you so very much for a fabulous introduction to Beijing.
Regina, my tour guide was terrific. We have managed to see everything I wanted to do in two days and it was never a rush or a bother. Regina has been friendly, helpful and a lot of fun. A great credit to your business and your reputation.
Thank you so much for making my sight-seeing in Beijing so memorable.
Regards
Darren Woolley (Australia)
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April 5, 2011
Subject: Thank you very much for Lilly and your driver
We had a great two days in Beijing and look forward to our tour tomorrow to Xi'an. We just want you to know how much we appreciated Lilly's services. She taught us more than we ever thought we could know about the history of China and current day conditions and progress. Please thank her again for us! Also, your driver was excellent in very difficult traffic and road obstacles. Please thank him as well.
We also thank you and Andy for all of your preparation and assistance the last few weeks!
Sincerely--
Bob and Janet Shapiro
Roy and Sharl