We do our absolute best to ensure the best possible customer experience from the first e-mail or telephone call until the tour is completed - and beyond. To ensure that everything involved with booking a tour with Beijing Discovery Tours is as transparent as possible, we have put together this list of important terms and conditions relevant to our tour services. Use of this website and the booking of any tour services with Beijing Discovery Tours is deemed as legal acceptance of the following basic terms and conditions regarding our company and its services:
We will never rent, sell or otherwise use your personal information, including e-mail addresses, passport information, credit card information etc. for any purposes other than the organization of your tour services in China. We may ask you for your permission to use your comments on our tour services on the Guest Comments section of our website but you are under no obligation to give us that permission.
Reservations for any of our tour services in China can be made by contacting us at email@example.com. We do our best to response to all inquiries within 24 hours. We also have a voice mail number at (01) 800-306-1264 that we also strive to respond to within 24 hours, although worldwide time differences can extend the time necessary to answer phone calls in different time zones. It is usually easier to exchange information through e-mail, which can be answered regardless of the time zone.
We can accept most major credit and debit cards through the Paypal payment service. There is a 4% credit/debit card transaction fee for credit/debit card payments. We can also accept electronic funds or wire transfers to our U.S. or China bank accounts, although additional wire transfer fees may apply, depending upon the particular payment situation. Website prices are listed in Chinese Yuan (CNY) and U.S. dollars (USD), but final tour prices in all price quotations can only be guaranteed in CNY until payment is made due to possible changes in the CNY/USD exchange rate.
Contract for Tour Services
E-mail correspondence between Beijing Discovery Tours and the booking party shall serve as a binding legal contract between the two parties. Written documentation takes precedence over any oral statements presented by telephone or in person.
Generally, every tour requires a nonrefundable deposit payment of 30%, 50% or 100%, depending upon the circumstances regarding the particular tour services requested. These deposit payments are generally nonrefundable upon the postponement or cancellation of any tour services that have been booked and secured with a deposit payment, but we will work with our guests on an individual basis on any tour deposit refunds. Tours with flights or hotel rooms that have to be canceled or postponed will usually require deposit forfeitures due to the fact that airlines and hotels charge cancellation or rebooking penalties.
We will do our absolute best to follow through with tour itineraries as they are booked, but sometimes circumstances outside of our control may cause us to have to alter tour plans. Flight cancellations, severe weather, governmental interventions, etc. may cause disruptions to tour plans, but we will always do our best to work with each of our guests to ensure a satisfactory outcome.
Tour Cancellations or Postponements
As noted above, tours canceled by the booking party generally result in the loss of the deposit payment to cover our expenditures. Weather cancellations are rare but can happen for ship arrivals in ports as well as flights, so we recommend buying a good full-coverage travel insurance policy to cover any possible travel interruptions or problems throughout your trip.
Limitation of Liability
Beijing Discovery Tours shall not be liable for any loss, injury or damage to person or property in connection with climatic conditions, vehicle or ship fire, breakdown of machinery or equipment, acts of government or other state authorities, acts of war, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control.
Beijing Discovery Tours shall not be liable for any additional expenses or liability sustained or incurred by anyone as a result of the aforementioned or other causes. Beijing Discovery Tours is not responsible for any wrongful or negligent acts, omissions or the failure of any equipment operated by any other parties including but not limited to transportation carriers, cruise lines, hotels, etc., or any other party not directly owned or controlled by Beijing Discovery Tours
Beijing Discovery Tours is not responsible for any stolen or lost items of any value due to his or her own negligence or the intervening acts of third parties not owned or controlled by Beijing Discovery Tours. We recommend buying a good full-coverage travel insurance policy to cover any possible losses or problems throughout your trip.
Beijing Discovery Tours is not liable for any claim whatsoever that may arise on account of any first-aid treatment or other medical services rendered to anyone in connection with an emergency or health problem before, during or after the provision of tour services. We recommend buying a good full-coverage travel insurance policy to cover any possible health problems or injuries throughout your trip.
Assumption of Risk
Guests who book any tour services with Beijing Discovery Tours agree that all participants in his or her party are aware of and accept the hazards and risks inherent with travel and tourism, including, but not limited to, international travel, local transportation in China, poor health conditions, inadequate medical treatment facilities and other risks involved with such activities. Each participant expressly and specifically assumes the risk of injury, illness, death, monetary loss or property damage resulting from such circumstances during participation in any tour activities organized by Beijing Discovery Tours. We recommend buying a good full-coverage travel insurance policy to cover any possible, property losses, health problems or injuries throughout your trip.
Due Care and Diligence
Many tour packages include activities that require special care and attention on the part of each participant. Such activities may include boarding and disembarking from boats/cruise ships and chair lifts/cable cars, climbing hills and/or steep steps, entering and exiting ancient sites, tombs, caves, etc. Representatives and tour guides will provide advice and help but all activities are undertaken at the personal risk of each participant. Beijing Discovery Tours is not responsible for any action or event that occurs after its employees and agents have exercised their basic duty of care. All participants have the responsibility to behave with due care and diligence according to the circumstances of the particular situation. We recommend buying a good full-coverage travel insurance policy to cover any possible health problems or injuries throughout your trip.
Complaints and Claims
Please notify your tour guide immediately of any problems so that we can resolve them as soon as possible, or you can call the contact phone numbers that are given with any tour booked with us. You may also notify us at firstname.lastname@example.org if you have any comments or complaints about your tour guide, driver or any other aspect of your tour with us. Feedback, both positive and constructive is greatly appreciated.
Beijing Discovery Tours reserves the right to change or modify these terms and conditions at any time without notice.